The best & quickest way to get a hold of us is via email, you will get a response MUCH faster by emailing. Please send your email to info@primitivedecorwholesale.com

If you need to reach us via phone please email us for the number.

You can also check our FAQ page for a quick look at the most asked questions.

Please read our entire terms and conditions of ordering carefully before placing an order.

*BY PLACING AN ORDER YOU ARE AGREEING TO OUR TERMS LISTED BELOW*

Orders that are refused or any items returned that are not damaged with incur a 20% restocking fee. So please purchase wisely.

We cannot accept returns or issue refunds on patterns, clearance items, sale items or shipping charges. All returns must be approved by us first BEFORE you send anything back and you must contact us within 3 days of receiving the items to for approval to send them back. We must receive the items being returned within 10 days of approval.

All prices on this site are in US Dollars.

Our Prices DO NOT include shipping and WE DO NOT SHIP FOR FREE Actual shipping charges are ALWAYS added to the order after we have it packed and weighed.

We ship using the US postal service with a delivery confirmation and shipping costs are calculated after your order has been packed and weighed and are added to your order sub total when invoiced. No shipping costs will show up in the shopping cart. Insurance is recommended for your safety, but we do not add it unless you request it, we are not responsible for lost or damaged items if you did not ask for insurance. You can request insurance in the comments section when you check out. Orders shipped uninsured are at the customers risk. We cannot replace or refund any orders lost or damaged that have not been insured. If an order is received damaged you will need notify us immediately. You are required to save the box and packing material for 14 days just in case the US Postal Service or UPS wants to inspect the damage before paying the claim. We will try to confirm all online orders within 24 hours. We will also email you with your order total when your order has shipped.

We require all orders be paid with a credit card or  paypal. We do not accept personal or business checks and do not offer COD shipments.

If you place an on-line order and choose not to submit credit card information for payment (phone/fax checkout option), its your responsibility to get your payment info to us via email, telephone or fax. We will not call or contact you for it. We hold orders for 48 hours for payment and/or payment information, if we do not receive your payment/information within 48 the order will cancel.

Items ordered that are out of stock will are not placed on backorder and you will have to re-order the items at a later date when they are again available.

Any order discrepancies found must be reported to us immediately in order to receive an adjustment or replacement. Returns must be reported to us within 3 days from the date you received the order, NO EXCEPTIONS. You must contact us via phone or email and let us know the items you are returning and reason for return. You need approval from us before returning any items to receive an exchange or refund. We are not obligated to refund or replacement any returned items that we have not been pre-approved by us. Undamaged merchandise returned must be in the same condition as when it was sent. All shipping charges are your expense and will not refunded. Orders that are refused or any items returned that are not damaged with incur a 20% restocking fee. So please purchase wisely.

We cannot accept returns or issue refunds on clearance items, sale items, patterns or shipping charges.

We do not allow anyone the use of our graphics or products images. All of our product images and graphics on this website belong to us and are copyrighted. All our graphics and and product images have been digitally watermarked and can be traced if used. So please don't.

*It can take 2-4 weeks for your order to be processed and shipped*

We cannot accept returns or issue refunds on clearance items, sale items, patterns or shipping charges.

We do not allow anyone the use of our graphics or products images. All of our product images and graphics on this website belong to us and are copyrighted. All our graphics and and product images have been digitally watermarked and can be traced if used. So please don't.

 

Payment Methods
Visa/MasterCard
Discover
American Express
Paypal
Fax 888-522-7140
NO PERSONAL CHECKS

Printable Order Form (click here)

Click here to if you would like to print out an order form
 


Comments or Questions?
e-mail us

All images, content and web design including all html on this site are owned exclusively by and are the property of Primitive Decor Wholesale / Hugs and Stitches and have been copyrighted  2002 - 2017 and registered with the The Library of Congress US Copyright Office ~ Hugs and Stitches. All of our images and graphics have been digitally watermarked for our protection and will be found if used.

Downloading any content, images, graphics or html codes from this site is prohibited!  
Anyone doing so will be subject to legal actions